Refunds & Returns

We want you to love your Dawn Mist purchase. If something isn’t right, we’re here to help.

Change of mind

Unused, unopened items in original packaging can be returned within 14 days of delivery. Return shipping costs are the customer’s responsibility. For hygiene and safety reasons, used candles and opened wax melts cannot be returned for change of mind.

Faulty or damaged items

If your item arrives damaged or faulty, contact us within 7 days with your order number and photos. We’ll offer a replacement or refund.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

How to start a return

Please use our Contact page with your order number and we’ll guide you through the process.